Average Jo

FAQ

Just some frequently asked questions that may help you.

What is your shipping policy?

Upon payment, please allow 2-3 business days for me to ship your item(s). If it is a customised piece, it would a case-by-case basis. Once your order is shipped, an order fulfilment email will be sent.

All deliveries are shipped from Singapore, via Singpost, unless you've opted for an express courier (for local orders only). Every shipped order comes with a tracking number. The order will be delivered to your door step of your said address, and the said recipient has to sign for it personally. Otherwise, a notice would be placed at your doorstep for collection or redelivery. More information can be obtained by contacting your local customs office.

For local orders (Registered Postage Option)

Upon shipping, please allow 2-5 business days for your package to arrive. A top up from SGD 3.50 is required.

For local orders (Express Courier Option)

Upon shipping, please allow 1-2 business days for your package to arrive. A top up from SGD 8 is required.

For international orders

Upon shipping, please allow 7-15 business days for your package to arrive. Please also note that you are responsible for any taxes, customs charges and duties chargeable on your purchase or shipment of the item that is determined by the customs agency. A top up from SGD 10 is required.

 

What is your return and exchange policy?

Please keep in mind slight variations from the pictures might occur as all products from Average Jo are hand made, thus no two items are identical! However, should you still want to proceed with a refund/exchange for any reason, please buzz me here and I'll do my best.

 

May I have a customised a product? Or maybe two... or even three!?

Yes, you sure can! Just drop me a line here. If you've something in mind—great! If not, some mood boards or image references with the the colours/palette you have in mind would be great! We can then work from there.

 

I own a store and would love to have your products! How should I proceed?

I'm flattered! If you'd like to be a stockist/wholesaler, you can write in to me here!

 

I would like to have a private polymer clay workshop held for a group of close friends. Is that possible?

Definitely! As long as the group size is more than four people, you have got a location set, and the invitations sent out, we are good to go! Buzz me to book a spot.