FAQ

 

What is your shipping policy?

Upon payment, please allow 1-2 business days for me to ship your item(s). If it is a customised piece, please allow 3-5 business days. An order fulfillment email will be sent then.

All deliveries are shipped from Singapore, via Singpost, unless you've opted for an express courier (for local orders only). Every shipped order comes with a tracking number. The order will be delivered to your door step of your said address, and the said recipient has to sign for it personally. Otherwise, a notice would be placed at your doorstep for collection or redelivery. More information can be obtained by contacting your local customs office.

For local orders (Registered Postage Option)

Upon shipping, please allow 2-5 business days for your package to arrive. A top up from SGD 3.50 is required.

For local orders (Express Courier Option)

Upon shipping, please allow 1-2 business days for your package to arrive. A top up from SGD 8 is required.

For international orders

Upon shipping, please allow 7-15 business days for your package to arrive. Please also note that you are responsible for any taxes, customs charges and duties chargeable on your purchase or shipment of the item that is determined by the customs agency. A top up from SGD 10 is required.

 

What is your return and exchange policy?

Please keep in mind slight variations from the pictures might occur as all products from Average Jo are hand made, thus no two items are identical! However, should you still want to proceed with a refund/exchange for any reason, please buzz me here and I'll do my best!

 

How do I pay online?

As I am still working hard on finding a solution for the online payment technical glitch, I currently accept payment through bank transfer (for local orders) and paypal (for international orders). Write in to me here with your order and I'll get back to you asap!

Thank you for your patience as I work things out!

 

Can I have a customised clay necklace? Or maybe two... or even three!?

Yes, you sure can! Just drop me a line here. If you've something in mind - great! Do share what kind of a necklace you prefer from my current collection, the colours/palette you're aiming for, the sizes and viola, I'll make some magic. 

 

I own a store and would love to have your products! How should I proceed?

I'm flattered! If you'd like to be a stockist/wholesaler, you can write in to me here!

 

I would like to have a private polymer clay workshop held for a group of close friends. Is that possible?

Sounds exciting, and doable! As long as the group size is more than five people, you've got a location set, and the invitations sent out, we're good to go! Buzz me here to book a spot!